Data centre industry professionals across multiple teams are required to perform to a high standard. An effective operational excellence program ensures each team and staff member within your organisation can effectively execute the tasks required and ultimately support the customer more effectively.
Operational excellence can have many facets, the key drivers for an effective program are Organisational Excellence, Business Process, Continuous Service Improvement and Company Culture.
The key takeaways from the video are:
Organisational excellence
- Create the right goals and accountability.
- Strategic direction.
- Metrics.
- Focus on results to guide business.
Business process / ISO requirements
- Prevent error and increase speed.
- Are they being followed. Consistency.
- Are they defective or adequate.
- Are doing what we are being paid to do
Continuous service improvement
- Customer benefits & satisfaction.
- Decreased cost.
- Product quality.
Culture
- Common purpose across the organisation.
- Attracts and retains staff.
- Leadership at all levels within the organisation / alignment.